Shipping policy

CHRISTMAS DELIVERY

The cut-off for delivery within metro areas of Australia from Australia Post is detailed below. Order by midday on the 21 December 2023 for Express Post at no additional charge. See standard delivery rates in next section. 

DELIVERY WITHIN AUSTRALIA

Orders will be delivered by Standard Shipping with Tracking at a flat rate of $8.95 (excluding bulky goods). 

You may upgrade to Express Shipping for a flat rate of $11.95 (excluding bulky goods). All orders sent within Australia are trackable and require a signature on receipt (unless requested otherwise by the customer)

Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order. Depending on where you live, the time it may take for your product to reach you may vary. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days or longer depending on your location within Australia.

INTERNATIONAL SHIPPING:

International Shipping is available at a flat rate of $28.00 (excluding bulky goods, and up to 20kgs) Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.

Orders are dispatched within 24hours and shipping times are estimated at between 6-12 business days or longer depending on your location. 

DELIVERY FAQ:

How do I know my order has been shipped? 

Once your order is confirmed by email it is processed by our dispatch department. The items are personally folded and packed safely in a satchel/box with your personal invoice. We will email you a shipping confirmation email containing what you ordered, delivery address as well as the tracking number and a link to the carrier's site. 

How will my order be shipped? 

We understand the need to get your order to you as quickly and safely as possible. All our products are packaged safely and are shipped via Australia post. You will be provided with a tracking number via email once your order has been dispatched.

What happens if my item gets lost in the mail? 

The first thing to do is contact Australia post and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an inquiry from our end. Please contact us if you have any queries on this. 

What happens if I receive an incorrect item? 

If you receive an incorrect item on your order, please contact us straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.