Delivery, Returns & Exchanges
DELIVERY WITHIN AUSTRALIA
Orders will be delivered by Standard Shipping with Tracking at a flat rate of $9.30 (excluding bulky goods).
You may upgrade to Express Shipping for a flat rate of $11.95 (excluding bulky goods). All orders sent within Australia are trackable and require a signature on receipt (unless requested otherwise by the customer)
Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order. Depending on where you live, the time it may take for your product to reach you may vary. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days or longer depending on your location within Australia.
International Shipping is available at a flat rate of $38.00 (excluding bulky goods, and up to 20kgs) Once your order has been dispatched you will receive an email notifying you along with a tracking number to track your order.
Orders are dispatched within 24hours and shipping times are estimated at between 6-12 business days or longer depending on your location.
How do I know my order has been shipped?
Once your order is confirmed by email it is processed by our dispatch department. The items are personally folded and packed safely in a satchel/box with your personal invoice. We will email you a shipping confirmation email containing what you ordered, delivery address as well as the tracking number and a link to the carrier's site.
How will my order be shipped?
We understand the need to get your order to you as quickly and safely as possible. All our products are packaged safely and are shipped via Australia post. You will be provided with a tracking number via email once your order has been dispatched.
What happens if my item gets lost in the mail?
The first thing to do is contact Australia post and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an inquiry from our end. Please contact us if you have any queries on this.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact us straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.
FOUND By Flynn wants to make sure you are always happy with your purchase. We select brands that value high quality products as much as we do. If however, your item is faulty we will happily offer an exchange, refund or store credit under the following conditions.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us via email prior to sending the items you wish to return or exchange. Once your return is received and inspected, we will send you an email to notify you that we have received it.
If a refund is approved a credit will automatically be applied to your credit card or original method of payment, within 14 days. We can also offer a store credit where appropriate. Shipping costs will be the customers responsibility.
It is important to note that:
- we cannot guarantee any items you request for an exchange will be in stock at the time of receipt of your return. In the case we will contact you to confirm how you would like to proceed; and
- we DO NOT provide refunds for change or mind, or other similar circumstances that do not require a refund under the Australian Consumer Law.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing labels
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will be happy to exchange
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.